Your privacy matters to us. This Privacy Policy explains exactly how 38ph collects, uses, stores, and protects your personal information when you use our platform. We believe every Filipino player deserves full transparency about their data.
These highlights give you a quick overview of our privacy practices. Please read the full policy below for complete details.
All data transmitted between your device and the 38ph platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is always secured in transit.
38ph complies fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a Filipino data subject are respected and upheld at all times.
38ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 38ph platform and services.
Under Philippine law, you have the right to access, correct, and request deletion of your personal data held by 38ph. You can exercise these rights at any time by contacting our Data Protection Officer.
38ph uses cookies and similar technologies to improve your experience on the platform. We are transparent about what cookies we use and why, and you can manage your cookie preferences at any time.
Your personal data is stored on secure, access-controlled servers. 38ph implements strict internal access controls to ensure that only authorised personnel can access your information, and only when necessary.
Important: This Privacy Policy ("Policy") describes how 38ph ("38ph", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your") of the 38ph website and platform. By registering an account or using the 38ph platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
38ph is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to how we handle your personal information.
This Policy applies to all personal data collected through the 38ph website, mobile platform, customer support channels, and any other services operated by 38ph. It has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
We encourage you to read this Policy carefully and in full. If you have any questions about how 38ph handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.
38ph collects the following categories of personal data from players and platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, login times, pages visited, session duration | Personalisation, responsible gaming monitoring, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Data | Promotional preferences, bonus uptake history, communication opt-in status | Targeted promotions, bonus offers (where consented) |
38ph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).
38ph collects personal data through the following means:
38ph uses your personal data for the following purposes:
38ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
38ph does not sell your personal data. We share your information only where necessary, with trusted parties, and always subject to strict confidentiality obligations.
38ph may share your personal data with the following categories of recipients:
All third parties with whom 38ph shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection law. 38ph does not permit third parties to use your data for their own marketing purposes.
38ph uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. The following types of cookies are used:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 38ph platform.
38ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, 38ph will securely delete or anonymise it in accordance with our internal data disposal procedures.
38ph takes the security of your personal data seriously. We implement a comprehensive range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction:
While 38ph implements robust security measures, no system is completely immune to security risks. You are responsible for keeping your 38ph login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 38ph:
You have the right to request a copy of the personal data 38ph holds about you, along with information about how it is being used and shared.
You have the right to request correction of any inaccurate or incomplete personal data that 38ph holds about you.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. We will honour such requests promptly.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may request that 38ph restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
To exercise any of the above rights, please contact the 38ph Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request. Please note that certain rights are subject to legal limitations — for example, we cannot delete data that we are legally required to retain for AML or PAGCOR compliance purposes.
38ph strictly prohibits the use of its platform by anyone under 21 years of age. This is a non-negotiable requirement under Philippine law and PAGCOR regulations.
38ph does not knowingly collect personal data from individuals under the age of 21. All new accounts are subject to age verification as part of the KYC process. If 38ph becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all funds will be handled in accordance with applicable regulations, and the personal data will be deleted as soon as legally permissible.
If you believe that a minor has registered an account on the 38ph platform, please contact us immediately at [email protected] so that we can take appropriate action.
The 38ph platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 38ph platform and does not cover the privacy practices of any third-party websites or services.
38ph is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 38ph platform before providing them with your personal information.
38ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the 38ph platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 38ph protects your personal data. Your continued use of the 38ph platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 38ph handles your personal data, please contact our Data Protection Officer:
38ph Data Protection Officer
Email: [email protected]
Platform: 38ph — Philippines' Premier Online Casino
Response time: Within 15 business days of receiving your verified request
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. The NPC can be reached through its official government channels.
Please note that all email addresses on this page are displayed as plain text for reference only and are not clickable links.
Now that you know how 38ph protects your privacy, you can play with full confidence. Join thousands of Filipino players across Manila, Cebu, Davao, and Quezon City enjoying a safe, PAGCOR-regulated gaming experience.